Debt Advice Coordinator

2 days ago


London, Greater London, United Kingdom AWD online Full time

In this role as Debt Advice Coordinator at AWD online, you will play a vital part in empowering clients to take steps towards long-term financial stability. You will work closely with colleagues to deliver an accessible, supportive service that aligns with our commitment to building a fairer future and addressing inequality in the community.

About the Role
  • Provide outstanding customer service to clients seeking debt advice, utilising multiple customer service channels including email, telephone, video, and web chat.
  • Signpost and refer clients to other agencies when appropriate, ensuring they receive comprehensive support.
  • Maintain accurate records and manage documents in the CRM system, scanning and uploading files as required.

You will need to demonstrate empathy and sensitivity when working with vulnerable individuals or those facing financial hardship. Proficiency in IT, including Microsoft Office 365 and Microsoft Teams, is essential for this role. Estimated salary: £27,000 - £32,000 per annum, depending on experience.



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