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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Taylor & Francis Group. As a key member of our global customer service department, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:- Respond to customer inquiries via phone, email, live chat, and in-person, resolving issues in a timely and professional manner.
- Process orders, invoices, quotes, returns, and claims in a timely and accurate manner.
- Take ownership of customer queries and work to resolve them in line with policies, procedures, and customer service best practices.
- Develop and maintain knowledge of department policies, processes, and systems used.
- Provide support to team members and suggest improvement ideas to enhance customer satisfaction, productivity, and cost-effectiveness.
- Previous customer service experience, preferably in an office environment.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and meet deadlines with minimal supervision.
- Proven ability to acquire technical and system knowledge.
- Experience with Microsoft Office and CRM systems is ideal.
- An excellent work-life balance with a flexible working culture and hybrid working from home and office.
- A competitive salary and benefits package, including pension scheme, life assurance, and optical and medical care.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.
