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Attendance and Pastoral Support Coordinator

2 months ago

London, Greater London, United Kingdom Galileo Global Education Full time

Job Title: Attendance and Pastoral Officer

Job Summary:

The Attendance and Pastoral Officer will play a pivotal role in fostering a supportive educational environment at Galileo Global Education by ensuring diligent attendance monitoring. This involves addressing the underlying personal, social, and academic challenges that students face through attendance tracking. The job holder will have full ownership of the attendance monitoring cycle, adhering to Attendance policy requirements, developing operational procedures to ensure seamless completion of actions, and maintaining meticulous attendance records and reports.

Key Responsibilities:

  1. Monitor and track students' daily attendance based on received reports and notifications, updating records accordingly.
  2. Engage with students to discuss attendance issues, advise on best practices, update records, and provide immediate referrals for additional academic and/or pastoral support as required.
  3. Identify and report students with poor or prolonged absences to the Programme Leaders, Student & Academic Services Manager, Pastoral care team, and Visa Manager, adhering to deadlines and steps outlined in the attendance policy.
  4. Collaborate with the Student & Academic Services Manager and relevant teams to create, coordinate, and communicate welfare reporting and tracking systems to address concerns regarding students' welfare and attendance.
  5. Manage and document absence evidence provided by students, updating the system with excused/unexcused absences and offering pastoral support regarding their absences.
  6. Issue attendance concern and attendance engagement warning letters, maintaining an accurate and up-to-date record of issued letters.
  7. Document meetings and interactions with students meticulously, focusing on understanding their individual circumstances.
  8. Provide weekly attendance and welfare reports to Programme Leaders, tracking relevant follow-up actions and ensuring Programme Leaders are informed of any actions taken, including details of concerns and warning letters issued.
  9. Generate a variety of management reports, including ad hoc requests such as attendance statistics, intervention outcomes, and welfare check-ins.
  10. Proactively contribute to improving students' attendance rates and the broader aspects of student welfare.
  11. Assist the School in implementing the Attendance and Engagement Policy and ensuring compliance with UKVI's student attendance requirements.
  12. Undertake other duties as required, commensurate with the role.

Knowledge and Skills Required:

  • Bachelor's degree education.
  • Certification in Safeguarding young people.
  • Previous experience in a similar role within an educational environment.
  • Previous experience of providing advisory and/or pastoral support.
  • Proficient in IT skills, particularly in working with spreadsheets, data, and student record systems.
  • Ability to utilize data to generate reports and analyze results effectively.
  • Excellent communication and interpersonal skills, demonstrating a commitment to customer service.
  • Cultural awareness.
  • Ability to maintain confidentiality.
  • Commitment to Equality and Diversity.
  • High personal integrity and confidentiality.
  • Proactive attitude.
  • Strong teamwork skills.
  • Ability to work accurately and under pressure, managing difficult situations effectively.