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Case Manager

2 months ago

Manchester, United Kingdom Building Digital UK (BDUK) Full time
Job Summary

This is an exciting opportunity to join a high-performing and high-profile project delivery team at Building Digital UK (BDUK). As a Case Manager, you will play a crucial role in coordinating open market and public reviews of the UK's commercial broadband market to ensure that the £5 billion Project Gigabit funding is allocated effectively.

You will work closely with the Senior Case Manager to coordinate processes, manage stakeholder relationships, and analyze data to build a comprehensive picture of broadband coverage across the UK. Your primary responsibility will be to support the delivery of BDUK's Open Market Reviews (OMRs) and Public Reviews (PRs), managing a workload of cases from around the UK with varying scale and complexity.

Key Responsibilities
  • Support the delivery of OMRs and PRs, managing a workload of cases from around the UK with varying scale and complexity.
  • Oversee, coordinate, and report on the management of OMR/PR activities and support the Data, Technical, and Commercial teams.
  • Develop strong working relationships across all of BDUK and with external stakeholders, including suppliers and local bodies, to support an operationally efficient Case Management team.
  • Support the resolution of data queries related to the submission of information and ensure timely reporting to the Senior Case Manager.
  • Act as the key link with the Local Delivery Leads and Managers, providing ad-hoc support as required to empower them to progress their projects.
  • Support the OMR/PR team, coordinating the activities and inputs of the team and support them to develop their careers through access to learning and development opportunities and support.
  • Ensure detailed progress updates are regularly presented and communicated to colleagues across BDUK via various forms of communication channels.
Person Specification

We are looking for a highly organized and analytical individual with excellent communication and interpersonal skills. The ideal candidate will have:

  • The ability to work well under pressure and meet tight challenging deadlines.
  • A collaborative approach to working with others and strong interpersonal skills.
  • Good organizational ability, administrative, and analytical skills.
  • Comfortable using Excel or similar spreadsheet tools for basic data analysis.
  • Experience of operating in a fast-paced delivery environment.
  • A proactive approach to managing workload and problem-solving.
  • Delivering through others.
  • Proven ability to establish relationships with a range of stakeholders to support the delivery of business outcomes.
  • Experience or an interest in the Civil Service.
  • Experience of managing sometimes difficult supplier engagements.
  • Good verbal and written communication skills.
Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Delivering at Pace
  • Managing a Quality Service