Field Service Technician
4 weeks ago
Job Summary
EVO is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site swap out services to our customers, ensuring adherence to their contract commitments.
Key Responsibilities
- Provide professional on-site services to customers, adhering to all onsite and local escalation procedures.
- Collect parts as necessary to complete installations from the nearest courier drop/depot.
- Maintain and regularly audit van stock to ensure it is up to date and correct.
- Follow all procedures for parts, whether broken, needing repair, or returning.
- Carry out project support and installation work as required by the business.
- Utilize the Company call management system correctly, via Web or mobile access.
- Complete all paperwork to customer requirements.
- Ensure adherence to Health and Safety processes and procedures, maintaining up to date certifications as directed by the company.
- Maintain company vehicle in a legal and roadworthy condition at all times.
- Attend Head Office periodically for meetings and training as requested.
Requirements
- Excellent communication and organizational skills.
- Ability to manage difficult people and situations.
- Good analytical skills.
- A good working knowledge of Windows and confident with IT systems and software packages.
- Field service and customer service experience.
Behaviours
- Calm under pressure.
- A good team player.
- Customer focused.
- Positive 'Can Do' attitude.
- Professional and courteous approach.
- Smart appearance.
- Defensive Driver.
Desirable
- IT product repair experience.
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