Field Service Technician
4 weeks ago
Job Summary
EVO is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site technical support to our customers, ensuring the smooth replacement and swap out of customer retail IT devices.
Key Responsibilities
- Provide on-site technical support to customers, ensuring adherence to customer contract commitments.
- Collect and return parts as necessary to complete installations, from the nearest courier drop/depot.
- Ensure all van stock is maintained and regularly audited.
- Carry out any project support and installation work as required by the business.
- Ensure the use of the Company call management system, via Web or mobile access, is utilised correctly.
- Complete all paperwork to customer requirements.
- Support colleagues where necessary at Head Office and in the field, ensuring quality criteria is maintained at all times.
- Comply with all Health and Safety processes and procedures necessary to the role, especially whilst on customer sites.
- Maintain company vehicle in a legal and roadworthy condition at all times.
Requirements
- Excellent communication and organisational skills.
- Ability to manage difficult people and situations.
- Good analytical skills.
- A good working knowledge of Windows, confident with IT systems and software packages.
- Field service experience and customer service experience.
- Calm under pressure, a good team player, customer focused, positive attitude, professional and courteous approach, and defensive driver.
About EVO
EVO is a leading provider of technical solutions to our customers. We are committed to delivering exceptional service and support to our customers, and we are seeking a skilled Field Service Technician to join our team.
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