Customer Service Representative

1 month ago


ChesterleStreet, Durham, United Kingdom FORD & SLATER LIMITED Full time

Ford and Slater, one of the UK's largest DAF Truck dealers group with 16 locations across the country, employs over 900 staff while remaining a family-run business.

We currently have a vacancy for a Service Advisor at our depot.

About this role:

This is an exciting opportunity to join our team as a Service Advisor. As a key member of our service department, you will be responsible for providing exceptional customer service and technical support.

Key responsibilities:

- Assist customers with their queries and concerns in a professional and courteous manner

- Provide accurate and timely information about our services and products

- Collaborate with our technicians to ensure efficient and effective service delivery

What we offer:

- A competitive salary of £35,000 - £45,000 per annum (dependent on experience)

- Opportunities for career growth and development within a dynamic and innovative company

- A collaborative and supportive work environment

- Access to comprehensive training and development programs

- A chance to work with a leading supplier of commercial vehicles and equipment

Requirements:

- Proven customer service experience in a technical or mechanical environment

- Strong communication and interpersonal skills

- Ability to work effectively under pressure and prioritize tasks

- Basic computer skills and knowledge of Microsoft Office applications

About us:

Ford and Slater Limited is a family-run business with a strong commitment to customer satisfaction and excellence. We are dedicated to providing top-quality products and services to our customers and strive to build long-term relationships based on trust and respect.



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