Business Analyst with Salesforce and Financial Crime Expertise

4 weeks ago

London, Greater London, United Kingdom N Consulting Ltd Full time
Role: Business Analyst with Salesforce and Financial Crime Expertise

Location: Northampton (2 days office)

Duration: Contract

Job Summary:

N Consulting Ltd is seeking an experienced Business Analyst with a strong background in Salesforce implementation and Financial Crime prevention to drive digital transformation initiatives. The ideal candidate will be responsible for driving digital transformation initiatives, specifically related to customer relationship management (CRM) and compliance with anti-money laundering (AML) and other financial crime regulations.

Key Responsibilities:
  • Requirements Gathering & Analysis: Work closely with stakeholders to elicit, document, and prioritize business and technical requirements related to Salesforce CRM and financial crime prevention.
  • Salesforce CRM Implementation: Lead the design, configuration, and deployment of Salesforce solutions tailored to business needs, ensuring seamless integration with financial crime management tools.
  • Compliance & Regulatory Alignment: Ensure that CRM solutions meet AML, KYC (Know Your Customer), and other financial crime compliance standards, staying up to date with evolving regulatory requirements.
  • Process Mapping & Improvement: Analyze and map current business processes, identify gaps, and recommend process improvements to enhance financial crime prevention measures.
  • Stakeholder Management: Collaborate with internal teams (sales, compliance, IT, risk, etc.) and external vendors to ensure alignment of project objectives and deliverables.
  • Data Analysis & Reporting: Utilize Salesforce and other reporting tools (e.g., Power BI, SQL) to analyze financial transactions and detect potential money laundering or fraudulent activities.
  • Risk Mitigation: Identify, document, and propose solutions for risks associated with financial crime, fraud, and money laundering using Salesforce features and functionalities.
  • User Training & Support: Develop training materials and conduct workshops to ensure stakeholders are proficient in using Salesforce and its compliance-related features.
  • UAT & Testing: Lead User Acceptance Testing (UAT) to validate that Salesforce configurations meet business requirements, especially in areas of compliance and financial crime detection.
Qualifications:
  • Bachelor's degree in Business, Finance, Information Technology, or a related field.
  • 3-5 years of experience as a Business Analyst with a focus on Salesforce CRM implementation.
  • Strong knowledge of financial crime regulations, including AML, KYC, and fraud detection/prevention.
  • Salesforce Certification (e.g., Salesforce Administrator, Salesforce Advanced Administrator) is a plus.
  • Familiarity with financial crime management tools and integration with CRM platforms.
  • Experience working within the financial services industry or with clients in this sector.
  • Proven experience in process improvement, stakeholder management, and UAT.
  • Knowledge of tools such as Jira, Confluence, and Visio for managing projects and documenting workflows.
  • Strong analytical and problem-solving skills, with the ability to handle sensitive and confidential information.
Key Skills:
  • Salesforce CRM
  • Financial Crime Prevention (AML, KYC, Fraud Detection)
  • Process Mapping & Business Process Improvement
  • Stakeholder Management & Communication
  • Regulatory Compliance
  • Data Analysis (Power BI, SQL)
  • Project Management Tools (Jira, Confluence)
  • Workshop Facilitation & User Training

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