Customer Service Team Lead

3 weeks ago


Leeds, Leeds, United Kingdom Marmion Full time

We are seeking a seasoned customer experience expert to lead our team in Leeds. This role is ideal for individuals who are passionate about delivering exceptional customer service and have the ability to motivate and develop a team of customer support professionals.

Job Overview

  • This is a leadership position responsible for overseeing the customer support team, ensuring that they provide excellent service to our clients.
  • The successful candidate will have a strong understanding of customer needs and be able to implement strategies to improve customer satisfaction.

About the Role

  • Salary: £35,000 per annum.
  • We offer a comprehensive benefits package, including 25 days' holiday + bank holidays, on-site parking, and an employee wellness platform.

Key Responsibilities

  1. Spearheading customer support initiatives to drive excellence and achieve high levels of customer satisfaction.
  2. Mentoring and developing a team of customer support professionals, fostering a culture of continuous learning and improvement.
  3. Providing guidance on best practices and industry trends to enhance the overall customer experience.
  4. Collaborating with cross-functional teams to ensure seamless delivery of customer-centric solutions.
  5. Ensuring accurate records of customer interactions are maintained within our CRM system.

About Marmion

Marmion is a leading provider of innovative technology systems, renowned for its commitment to customer support and technical innovation. We strive to deliver exceptional experiences that meet and exceed client expectations.



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