Customer Service Team Member
1 month ago
We are a leading health and wellbeing company, Bannatyne, dedicated to providing exceptional services and experiences for our customers.
Salary
The estimated annual salary for this role is £23,328.64 based on 16 hours per week at £11.44 per hour.
Job Description
As a Front of House Assistant, you will be the first point of contact for our visitors, providing a warm and welcoming experience. Your key responsibilities will include dealing with emails, phone calls, and face-to-face queries efficiently. You will also assist with the promotion of spa services, special offers, and retail products.
Key Tasks
• Prepare and serve a variety of beverages and light snacks in a cafe bar setting
• Ensure all visitors are logged correctly, including contractors and guest passes
• Undertake relevant training required for the role
Required Skills and Qualifications
Proven experience in a receptionist or customer service role, preferably in the hospitality industry, is desirable. Proficiency in using booking systems and basic computer skills is also essential.
Benefits
As a member of our team, you will enjoy a range of benefits, including:
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person after 2 years service
• Discounted spa treatments - 30%
• Discounted spa goods - 20% ELEMIS Products
• Discounted meals and beverages - 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping
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