Venue Operations Supervisor

WORKING AT TRIGGER OPCO1 LIMITED

Welcome to Trigger Opco1 Limited, where we provide an exhilarating indoor clay shooting experience paired with a vibrant cocktail bar atmosphere. Our innovative approach to traditional clay target shooting ensures that the activity is enjoyable, secure, and accessible for all. As we broaden our reach both locally and internationally, we are eager to share our passion for British culture and competitive entertainment. Whether you're looking for an exciting outing with friends or a dynamic evening with coworkers, Trigger Opco1 Limited is the ideal venue for unforgettable, action-packed experiences.

Careers at Trigger Opco1 Limited are filled with potential. As we expand our brand, we are equally committed to the growth of our staff. We provide numerous opportunities for personal growth and exceptional training. Our team is a lively blend of independent thinkers dedicated to creating memorable experiences for our guests. If you seek a workplace that prioritizes integrity, enjoyment, and collaboration, Trigger Opco1 Limited could be the right fit for you.

We take pride in being recognized as a Great Place to Work, which underscores our dedication to fostering an outstanding work environment. But don't just take our word for it—here's what our colleagues have to say:

You can express your true self here. The company values character and a willingness to learn over previous experience. They provide all the necessary training, and your advancement is entirely in your hands.

From the outset, the collaborative and supportive culture at Trigger Opco1 Limited has been evident. The onboarding process and ongoing training reflect a genuine commitment to employee development.

Learning from mistakes is encouraged here, and no one is penalized for errors. We grow together, which is a distinctive aspect of our workplace.

TRIGGER OPCO1 LIMITED VALUES

At Trigger Opco1 Limited, our venues are designed for everyone, and so is our workplace. We believe that to effectively serve our diverse clientele, we must first celebrate and cultivate diversity within our team. That’s why we are committed to fostering an inclusive culture. Varied perspectives ignite creativity and drive innovation. If you are passionate about making a positive difference, we would love to hear from you.

We are in search of individuals who embody our core values. We have framed these values as key questions that guide our operations:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

EXCEPTIONAL EXPERIENCE - Are we providing an exceptional experience? We aim to deliver fun, excitement, wonder, and joy, striving to surprise, delight, and surpass expectations.

ENDURING - Is it enduring? We aim to create a positive, sustainable impact on our world, our team, our guests, and our industry. We focus on creating strong impressions and lasting memories, continually evolving to offer something new.

POSITION SUMMARY

What’s the Role?

This is an exciting opportunity to be part of a new opening and play a crucial role in establishing the floor operations and infrastructure. As the Floor Manager, you will collaborate with the General Manager to ensure seamless planning, recruitment, and execution for this new location. You will work alongside the New Openings Manager to implement the service system and develop the standards for the location and the team.

In this position, you will oversee a team of approximately 13 floor colleagues, working closely with the venue leadership team and our operations director to drive colleague development and ensure the company meets its succession planning goals.

Your leadership will transform the typical approach to the casual environment, providing unparalleled service and delivery in the competitive socializing landscape, raising the standards of everything we do.

On a daily basis, you will coordinate service between the bar, floor, kitchen, and hosts, constructing the operational plan and overseeing all elements of service execution.

We are looking for a self-motivated, highly experienced Floor Manager candidate with a background in high-volume operational businesses. You should be a dynamic thinker, passionate about people—both guests and colleagues—with exceptional attention to detail. Strong communication skills and the ability to energize a team to deliver are essential.

Prior experience in a fast-paced, high-volume food and beverage environment is required, and experience in another competitive socializing concept is desirable.

KEY RESPONSIBILITIES

Your role will encompass, but is not limited to, the following responsibilities:

Operational Management:

• Oversee daily floor operations to ensure smooth and efficient service.
• Implement standard operating procedures for floor colleagues.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain front-of-house equipment and utensils.
• Execute service and game delivery according to operational guidelines.
• Coordinate with bar and kitchen departments for optimal performance.

Team Development:

• Recruit, train, and mentor floor colleagues, fostering a positive work environment.
• Manage performance reviews effectively.
• Schedule and manage shifts to ensure adequate coverage.
• Promote effective communication among front-of-house colleagues.
• Support colleague development through ongoing training.
• Ensure compliance with company policies and procedures.

Guest Experience:

• Ensure all food and drinks are served and presented to the highest standard.
• Continuously strive to achieve the service excellence standards.
• Monitor guest feedback and adjust service as needed.
• Engage with colleagues to gather feedback and ensure guest satisfaction.
• Address and resolve guest complaints promptly and effectively.
• Maintain a focus on providing exceptional experiences for all guests.
• Ensure the venue and atmosphere are always at the highest standard.

Financial Management:

• Support the management of departmental budgets, including labor and consumable costs.
• Monitor and control inventory, minimizing waste and managing stock levels.
• Analyze financial reports to identify areas for cost savings and efficiency improvements.
• Ensure adherence to budgetary constraints and financial targets.
• Implement cost control measures without compromising quality.

Marketing and Promotion:

• Collaborate with the marketing team on initiatives to enhance visibility and reputation.
• Support the execution of key seasonal promotions.
• Act as a brand ambassador, maintaining the reputation for service excellence.

Administrative Duties:

• Ensure compliance with all legal and regulatory requirements.
• Prepare and submit required reports promptly.
• Manage documentation, including recipes, training materials, and safety procedures.
• Oversee safety and hygiene audits.
• Support collaboration with local suppliers in line with our strategy.

SKILLS AND QUALIFICATIONS

• Experience in a similar high-volume operational role is desirable.
• Passionate about hospitality and creating memorable experiences.
• A keen eye for detail with excellent communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Strong problem-solving skills and ability to work well under pressure.
• Proven track record of developing talent and mentoring team members.

BENEFITS

We value our colleagues highly and strive to ensure everyone feels appreciated.

Our benefits include:

• Competitive Salary: A base salary with performance-related bonuses.
• Holiday: Generous holiday allocation with increasing days based on service.
• Colleague Discounts: Enjoy discounts during off-peak and peak periods.
• Paid Breaks: Compensation for your breaks.
• Health Care Cash Plan: Access to reclaimable appointments and treatments.
• Career Growth: Opportunities for advancement and professional development.
• Celebration Day: An additional paid day off each year for personal celebrations.
• Parental Leave: Comprehensive policies for family leave.
• Employee Assistance: Access to support services and counseling.
• Volunteer Day: A paid day off to give back to the community.
• Birthday Gift: A special gift to celebrate your birthday.
• Pension Scheme: Join our pension scheme with contributions from the company.
• Recognition and Incentives: Team recognition and rewards programs.
• Meals Provided: Complimentary meals for operational shifts.

Join us in this exciting journey with excellent training opportunities and a commitment to your personal development.