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Business Development Manager

1 month ago

United Kingdom Radius Full time

About the Role

The Account Manager position at Radius is a key role in our organization, responsible for delivering a high-quality service to our customers. As an Account Manager, you will be responsible for ensuring consistent adherence to processes and procedures, providing a proactive Contact Strategy to our customer base, and driving upselling and cross-selling within our customer base.

Your Key Responsibilities

  • Develop and implement a proactive Contact Strategy to our customer base
  • Drive upselling and cross-selling within our customer base, including the build of a sustainable pipeline
  • Deliver a retention strategy to help reduce churn in line with expectations
  • Demonstrate excellent commercial acumen to help maintain margin within our customer base and to drive GP within our customer base new sales
  • Provide accurate business reporting in line with Line Manager guidelines and timeframes

What We're Looking For

  • Excellent communications skills both oral and written
  • Able to demonstrate a professional and proactive approach
  • Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution
  • Proven account management experience
  • Telecoms experience in a B2B or B2C campaign

About Us

  • A friendly culture that mirrors our proposition to our customers
  • A fast-growing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive
  • An accessible and approachable Senior Management team

Still Curious?

If you're interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

Broadband, Operations, Telecoms, Provisioning, Fixed Line, Telco, Telecommunications, Client Services, Customer Service, Administration, Admin, Customer Care, Account Manager, Account Management