IT Service Management Platform Administrator

3 weeks ago


Leicester, Leicester, United Kingdom Watches of Switzerland Group Full time

Job Description

We are seeking an ITSM Platform Administrator to support the development and management of our IT Service Management platform at the Watches of Switzerland Group. The successful candidate will be responsible for the consultation, design, configuration, implementation, reporting, and system administration of the platform.

About the Role

  • Sound knowledge of ITIL methodologies and ITSM concepts
  • Strong analytical and problem-solving skills
  • Excellent technical aptitude, including the ability to learn new technologies
  • An articulate and confident communicator with excellent interpersonal skills
  • The ability to engage stakeholders and build relationships to successfully design and deliver processes
  • Knowledge of and proficiency in Fresh Service, Servicedesk Plus, Manage Engine, or similar platforms would be beneficial

About You

  • Proven experience in ITSM platform administration
  • Ability to work effectively in a team environment
  • Strong communication and interpersonal skills


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