IT Service Management Platform Administrator

4 weeks ago


Leicester, Leicester, United Kingdom Watches of Switzerland Group Full time

About the Role

We are seeking an IT Service Management Platform Administrator to support the effective end-to-end delivery of services to the Watches of Switzerland Group. The successful candidate will be responsible for the development, implementation, and ongoing management of the IT Service Management platform.

Key Responsibilities

  • Consultation, design, configuration, implementation, reporting, and system administration of the IT Service Management platform.
  • Support the development and implementation of processes to deliver effective end-to-end services to the Group.
  • Engage stakeholders and build relationships to successfully design and deliver processes.
  • Knowledge of ITIL methodologies and ITSM concepts is essential.
  • Strong analytic and problem-solving skills, excellent technical aptitude, and ability to learn new technologies.
  • Articulate and confident communicator with excellent interpersonal skills.

About You

  • Sound knowledge of ITIL methodologies and ITSM concepts.
  • Strong analytic and problem-solving skills.
  • Excellent technical aptitude including the ability to learn new technologies.
  • An articulate and confident communicator with excellent interpersonal skills.
  • The ability to engage stakeholders and build relationships to successfully design and deliver processes.
  • Knowledge of and proficiency in Fresh Service, Servicedesk Plus, Manage Engine or similar platforms would be beneficial but not essential.


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