Accommodation Coordinator

5 days ago


Enfield Town, Greater London, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled Accommodation Co-Ordinator to join our team at the Royal Free London NHS Foundation Trust. As a key member of our Outpatient Appointment Centre, you will play a vital role in providing a high-quality patient-focused booking service.

Responsibilities will include dealing with patient queries, booking appointments, and maintaining data quality on our systems. You will also be expected to provide excellent customer service and have advanced knowledge of our Patient Administration System and e-RS.

Key Responsibilities
  • Deal with patient queries by phone or in person with politeness and courtesy
  • Book appointments within the 14-day timeframe into the appropriate clinic code or appointment type
  • Maintain data quality on systems by checking NHS and hospital numbers and ensuring patient details are accurate
Requirements
  • GCSE Maths and English or equivalent
  • Further training or qualifications an advantage related to administration or computer use
  • Customer Care Training
  • Experience working within a team and in the NHS
  • Excellent interpersonal skills and ability to work under pressure
What We Offer

As a member of our team, you will have access to a range of benefits, including flexible working hours, generous benefits, and next-level training. We are committed to supporting your career development and providing a forward-thinking approach to working that works around your lifestyle.



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