Head of E-commerce Operations

20 hours ago

Birmingham, Birmingham, United Kingdom BullionByPost Full time £70,000
{"title": "Head of Commercial", "description": "Empowering Wealth through Precious Metals

BullionByPost is a leading online gold and silver bullion dealer, dedicated to making precious metals accessible to everyone. As our Head of Commercial, you will play a pivotal role in driving our e-commerce strategy, ensuring our websites reflect our ambition and resonate with our diverse customer base.

With a strong commercial acumen and ability to interpret market data and financials, you will take ownership of our websites' functionality, making iterative improvements to enhance customer experience. Your expertise in sales, marketing, technology, and management will be instrumental in delivering a superior brand and shopping experience for all customers.

Key Responsibilities:

  • Develop and take full ownership of an e-commerce strategy that aligns with the broader business goals.
  • Use data-driven analytics to monitor customer behaviour and market trends, making informed decisions to improve the customer journey on our websites.
  • Ensure that the customer remains at the centre of our focus and that they always receive an intuitive user experience and seamless customer journey.
  • Conduct A/B testing and other optimisation methods to improve conversion rates and the user journey (CRO).
  • Stay ahead of new e-commerce trends and technologies, implementing innovative solutions to keep BullionByPost at the forefront of the industry.

Requirements:

  • A successful and proven track record in a senior e-commerce role, preferably in online retail.
  • Strong commercial acumen with the ability to interpret market data and financials to drive e-commerce strategy.
  • Exceptional data analytical skills.

Benefits:

  • Employee bonus scheme up to 30%.
  • ~25 days holiday (with the option to buy more).
  • ~8% Pension Contribution.
  • ~ Private healthcare.
  • ~ Cycle to work scheme (worth up to 5% of basic salary).
", "lang_code": "en"}

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