Senior Automation Specialist

18 hours ago

London, Greater London, United Kingdom Bennett And Game Recruitment Full time

Bennett And Game Recruitment is seeking a highly skilled Senior Automation Specialist to join their team. This role involves traveling up to 70% of the time for proactive service and urgent customer needs. As a Senior Automation Specialist, you will be responsible for maintaining, troubleshooting, and calibrating laboratory automation equipment to ensure it meets both our standards and customer expectations.

Responsibilities:
  • Act as the initial point of contact for addressing, diagnosing, and resolving customer issues, focusing on automation systems.
  • Conduct routine preventative maintenance to optimize the performance of customer systems.
  • Troubleshoot, update, and calibrate laboratory automation equipment and robotic systems with precision and expertise.
  • Install, configure, and test devices and robotic systems to meet customer specifications, ensuring quality standards are achieved.
  • Leverage hands-on expertise in mechanical and electrical diagnostics, including root cause analysis and a deep understanding of machine components.
  • Maintain thorough and accurate documentation of issues and resolutions in the customer support management system for effective tracking and communication.
  • Address customer concerns through remote support (via phone, email, or online tools) or in-person visits, adhering to agreed service level agreements (SLAs).
  • Conduct follow-ups after issue resolution to ensure customer satisfaction and uphold service excellence.
  • Provide comprehensive solutions in a customer-facing role, handling both first- and second-level technical support.
  • Adapt to shifting customer needs, workload demands, and evolving job requirements with flexibility.
  • Contribute to the customer service knowledge base by documenting issues, resolutions, and insights gleaned from customer interactions.
Education:
  • Minimum HNC in Electrical or Mechanical Engineering. Practical, hands-on experience in electrical, instrumentation, or automation roles may be considered as an alternative to formal qualifications.
  • Professional Background: At least 5 years of experience in a field service or customer-focused technical role.
Technical Skills:
  • Expertise in maintaining and servicing devices and instrumentation, with a focus on electrical or mechanical systems.
  • Experience in operating and maintaining automation systems (preferred).
  • Familiarity with robotic systems, particularly within laboratory or industrial contexts.
  • Background in the Life Science or pharmaceutical sectors is highly advantageous.
  • Travel Requirements: Willingness to travel globally up to 70% of the time for both proactive service and urgent customer needs.
Estimated Salary:

£45,000 - £55,000 per annum, depending on experience.

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