Levy UK

1 week ago


Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time

About the Role

We are looking for a dynamic Hospitality Manager to oversee and enhance the hospitality operations at St. Andrew's Stadium, ensuring the highest standards of service, while maximising revenue and customer satisfaction.

The successful candidate will have a strong background in hospitality management, preferably within a stadium, events, or large-scale venue setting. They will possess excellent organisational and multitasking abilities, thriving in a fast-paced environment, and a customer-focused mindset with the drive to deliver premium service.

Key Responsibilities:

  • Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes.
  • Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times.
  • Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences.
  • Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality.
  • Monitor guest feedback and implement improvements to enhance overall service levels.
  • Ensure all hospitality areas meet health and safety standards, as well as licensing requirements.

Requirements

To be successful in this role, you will need:

  • Proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting.
  • Strong leadership and communication skills, with the ability to manage a diverse team.
  • Excellent organisational and multitasking abilities, thriving in a fast-paced environment.
  • A customer-focused mindset with the drive to deliver premium service.
  • Financial acumen with experience in budgeting and cost management.

About Us

Compass Group UK & Ireland is a leading provider of catering and support services, working with some of the UK's most prestigious brands. We pride ourselves on delivering exceptional service, while promoting sustainability, wellbeing, and diversity and inclusion.

Salary and Benefits

The salary for this position is approximately £32,000 per annum. In addition to a competitive salary, you can expect a range of benefits, including meals on duty, Vodaphone discounts, pension scheme and Life Assurance, Employee Assistance Programme, 23 days + BH's and an additional day off for your birthday, 2 days additional leave, following return from Maternity leave during the first year back, Competitive and supportive family benefits, Day off for baby's 1st birthday, Holiday purchase scheme, On-going training & development and career pathways, Professional subscriptions paid, Financial wellbeing programme and preferred rates on salary finance products.



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