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Executive Event Services Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Levy UK Full time
Key Responsibilities
The Hospitality Operations Manager will be responsible for:

* Leading and managing all hospitality services, including matchday operations, VIP experiences, and corporate events
* Supervising and motivating a team of 8 permanent hospitality staff and up to 260 casual staff members
* Collaborating with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences
* Managing budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality
* Monitoring guest feedback and implementing improvements to enhance overall service levels
* Ensuring all hospitality areas meet health and safety standards, as well as licensing requirements
* Acting as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience

What We Offer
We offer a competitive salary package, including a base salary of £32,000 per annum, as well as benefits such as pension scheme and life assurance, employee assistance programme, 23 days + BH's and an additional day off for your birthday, two days additional leave following return from maternity leave during the first year back, competitive and supportive family benefits, day off for baby's 1st birthday, holiday purchase scheme, on-going training & development and career pathways, and professional subscriptions paid. We are proud to pay all our team members at least the Real Living Wage or London Living Wage.