Technical Support Specialist for Biopharmaceutical Operations

6 days ago


Stevenage, Hertfordshire, United Kingdom Skills Alliance Full time
About the Role

We are seeking a skilled IT Support Specialist to support the operational technology systems critical to our biopharmaceutical laboratories and manufacturing environments.

You will be responsible for the implementation, support, and administration of OT hardware, software, and infrastructure, ensuring seamless integration with the PC systems that support them.

This role requires strong collaboration with cross-functional teams including Manufacturing, Quality Control (QC), IT, and Engineering, to drive proactive solutions and address issues promptly.

Key Responsibilities
  • Perform systems administration and operational support for OT environments, including laboratory software, process control systems, and plant instrumentation.
  • Monitor, manage, and optimise complex OT platforms and equipment, ensuring high performance and uptime.
  • Lead and provide guidance on OT-related projects, from software/systems implementation to validation and integration into operations.
  • Act as a liaison between operations, QC, IT, third-party vendors, and Engineering to troubleshoot and resolve issues.
Requirements
  • 5+ years of experience in IT design, build, and operational support.
  • ~3+ years in a similar role, supporting systems in a laboratory or manufacturing environment, ideally in the healthcare or pharmaceutical industry.
  • ~ Hands-on experience with IT infrastructure, networking, Active Directory (AD), and Windows operating systems.

Knowledge of Windows-based OT environments and storage solutions is a plus. Agile and responsive, with the ability to adapt quickly to shifting priorities.



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