Wellness Operations Lead
2 days ago
Bannatyne is more than just a gym; we're communities dedicated to wellness and well-being. We are seeking a Wellness Operations Lead to join our team and help us deliver exceptional experiences to our members.
The successful candidate will have a proven track record in a supervisory or managerial role within the fitness or hospitality industry. They will possess strong knowledge of commercial awareness and a basic understanding of leisure industry software.
Key Responsibilities:
- Lead, motivate and develop a high-performing team
- Ensure exceptional customer service standards are maintained
- Manage members' inquiries, feedback and complaints efficiently
- Oversee health and safety procedures to ensure a safe environment for members and staff
The ideal candidate will have excellent interpersonal and communications skills, a genuine passion for health and wellness, and strong leadership skills with the ability to motivate and develop a team.
The estimated salary for this role is £34,000 per annum, depending on experience.
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