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Desktop Systems Analyst

2 months ago

Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full time
About the Role

We are seeking a skilled Desktop Systems Analyst to join our team at Crown Lift Trucks Ltd. As a key member of our IT department, you will provide cross-site support to our users, ensuring the smooth operation of our technology infrastructure.

Your primary responsibilities will include:

  • Providing technical assistance and troubleshooting for software and hardware issues
  • Installing, configuring, and maintaining hardware and software systems
  • Resolving error situations and analyzing technical issues
  • Coordinating with external service providers and regional IT infrastructure teams

You will be responsible for maintaining our ITSM tool and ensuring that service requests and incidents are processed in accordance with ITIL standards.

Key Skills and Qualifications

To be successful in this role, you will need:

  • Excellent technical skills, with a strong understanding of Microsoft Windows, Office 365, and other software applications
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and internal departments
What We Offer

We offer a competitive salary and benefits package, including a company pension plan and 25 days annual leave. You will also have access to our excellent discount scheme and employee assistance programme.

At Crown Lift Trucks Ltd, we value our employees and invest in their development and well-being. We are committed to creating a positive and inclusive work environment, where everyone has the opportunity to succeed.