Service Delivery Manager Role

4 weeks ago


Bristol, Bristol, United Kingdom TSB Bank plc Full time
Service Delivery Manager Role

At TSB, we're transforming the service we provide our customers, and technology will be at the forefront of that change. This is an exciting transformation, and we're investing in an enhanced in-house capability to deliver it. We're looking for a forward-looking and innovative IT professional to help us build the future of banking.

Key Responsibilities:

  • Ensure the delivery of IT services aligns with the needs of the business.
  • Manage relationships with stakeholders to deliver consistent service metrics.
  • Partner across technology to resolve issues and drive service improvements.
  • Work closely with the business to manage and improve the delivery of Business Services, leveraging ITIL best practices.

Requirements:

  • Ability to understand business needs, capture requirements, and build effective service solutions.
  • Strong relationship management skills to effectively engage with business stakeholders.
  • A commitment to ITIL best practices and service excellence.
  • Excellent verbal and written communication skills for cross-business interactions and team collaboration.

What We Offer:

  • Hybrid and flexible working arrangements to support a healthy work-life balance.
  • An attractive reward and myTSB benefits package, giving you more of what matters to you.
  • A diverse, energising, and collaborative working environment.
  • A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.

Our goal is to create a work environment that is inclusive, diverse, and supportive, where everyone can thrive and grow. We believe that a diverse team is essential to delivering Money Confidence for everyone, every day.

At TSB, we're passionate about creating a workplace that is accessible to everyone. We're committed to equality, diversity, and inclusion, and we're proud to be a Disability Confident Leader.

So, if you're a forward-thinking and innovative IT professional looking for a new challenge, we'd love to hear from you. We're excited to hear from candidates who share our values and are passionate about making a difference.



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