Junior Support and QA Engineer

4 weeks ago


London, Greater London, United Kingdom REGnosys Full time

We are seeking a talented Junior Support and QA Engineer to contribute to our product development team. In this role, you will be responsible for handling customer support requests, assisting with product testing, and improving our support processes.

Mission

At REGnosys, we are building the future of data and reporting for financial markets, and we are taking all industry stakeholders with us.

Key Responsibilities
  • You will join a team that develops products to help clients address complex data modelling challenges for financial products, financial transactions, and associated regulatory reporting obligations.
  • Responding to customer support requests via our product in-app chat and email.
  • Resolving the support requests or communicating with the team if further assistance is required.
  • Improving the support process to ensure that our clients' enquiries are resolved efficiently.
  • Testing features in new releases.
  • Administration of and releasing new versions of the product.
Requirements
  • You will want to gain experience working within a customer support environment, preferably within a technology organisation.
  • You will want to learn how online products work.
  • Experience of working on issue and support tracking tools such as JIRA and Intercom would be a distinct advantage.
  • You have an interest in testing software and have experience of or a desire to learn how to build and execute testing scripts.
Our Technology

Our technology combines cutting-edge cloud-computing and the power of open-source software. It enables firms to collaborate to build and share data pipelines across the industry.

Benefits
  • 25 days + Bank Holidays with 5 days annual carry-over.
  • Hybrid and International Remote Working options.
  • An opportunity to develop cutting-edge software in an open-source-first framework.
  • Competitive pay, no red tape, no politics.
  • A team who genuinely values individual well-being and embraces flexible working practices.
Note on flexible working

Being flexible about how people work is important to us. During the pandemic, the team has operated fully virtually and has been just as productive in person or remotely.



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