Business Director

3 weeks ago

London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time

About the Role

We are seeking a highly skilled and motivated Business Manager to lead our team of Balmain Beauty Ambassadors in SELFRIDGES LONDON. As a Business Manager, you will be responsible for coaching and developing your team to achieve sales, customer service, and operational targets.

Key Responsibilities

  • Welcome customers to the Balmain beauty experience, providing personalized assistance and a luxury customer service while conveying Balmain beauty values.
  • Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
  • Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain lux service standards and hygiene.
  • Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
  • Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
  • Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
  • Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
  • Always present a proper Balmain Beauty image and look, upholding the brand's standards of presentation and professionalism.

Requirements

  • Retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting and exceeding sales, KPI, and customer service targets.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Strong passion for all things beauty related, especially fragrance and makeup.

What We Offer

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual leave and Family Leave.
  • Product discount/staff product concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Extensive training and development opportunities.
  • Employee discount on Estee Lauder Companies Brands.
  • Opportunities for career growth and development within the luxury industry.

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