Sales Support Specialist

5 days ago


Norwich, Norfolk, United Kingdom Exertis Full time
Company Overview

At Exertis, we help more than 700 global brands and numerous resellers, e-commerce operators, and retailers to bring their tech products to market.

Salary

We offer a competitive salary of £25,000 per annum, depending on experience.

Job Description

This role is all about offering support to our Print sales teams by completing administration tasks and speaking directly with customers. We'll expect you to:

  • Manage order and processing tasks, including receiving purchase orders, handling quote requests, and coordinating with account managers for accurate processing.
  • Oversee the daily delivery checklist to ensure orders are invoiced, dispatched, and tracked, addressing any delays through customer service and raising necessary support tickets.
  • Generate and distribute daily sales reports, maintain the call statistics tracker, sharing detailed call performance data with account managers biweekly.
  • Serve as the main point of contact for bid requests, securing pricing from vendors, processing warranty forms, and liaising with product managers and relevant teams to finalise bids and warranties.
  • Coordinate returns processes with customer service, follow proper protocols, and monitor freight adjustments to recover overcharges, ensuring efficient handling and financial accuracy.
Required Skills and Qualifications

We're looking for someone who is curious, collaborative, and confident. If your flexibility and resilience feed into your can-do attitude, then you'll probably fit in. We want our Sales Support colleagues to be adaptable, customer-focused, able to simplify the complex, and work from their own initiative.

Benefits

We reward a job well done. You can expect tailored career growth and development opportunities, plus 25 days' holiday with the option to buy more. You get a day off for your birthday and a day for volunteering or charity work. We also offer generous Maternity, Shared Parental, Paternity, and Adoption pay.



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