Counter Business Manager
3 weeks ago
Estimated Salary: £28,000 - £35,000 per annum (dependent on experience)
About the Role:
We are seeking an experienced Business Manager to join our team at Charlotte Tilbury Beauty Ltd in Manchester. As a Business Manager, you will be responsible for driving sales success, managing the counter metrics, and ensuring the best customer experience is being delivered.
Key Responsibilities:
- Complete Weekly and Monthly productivity reporting to the Retail Manager
- Drive sales success through motivation of the team to hit daily and monthly KPI targets
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
- Own the end-to-end recruitment process in your store, proactively source exceptional talent and provide a magical candidate experience to all applicants
- Identify the training needs of the team in collaboration with the Training Manager and provide feedback about advancement in opportunity areas
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
- Ensure the best customer experience is being delivered, embed the magic service methodology, and build brand awareness by creating lasting emotional connections with customers
- Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
- Be required to be flexible to work on a shift basis, including both early shifts and late shifts
About You:
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- People management experience
- Strategic planning experience
What We Offer:
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
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