Technical Consultant
3 weeks ago
As a Technical Consultant at Phocas Software, you'll play a pivotal role in helping our customers unlock the true value of our business planning and analytics solutions. With a strong focus on delivering exceptional customer experiences, you'll work closely with our Adoption team to execute technical setups for onboarding and activation projects.
Key Responsibilities:- Collaborate with our Adoption team to ensure smooth transitions from sales to software launch, making the customer journey as swift and delightful as possible.
- Identify and analyze customer needs, outlining scope, goals, deliverables, and configuration/technical requirements, and customize activation processes to meet those needs while maintaining quality and efficiency.
- Extract data from customer systems using tools like MS SQL Server, Access, and more, ensuring everything is integrated smoothly into Phocas software.
- Juggle multiple projects at once, delivering fast and flawless results for a variety of customers across industries.
- Anticipate project risks, resolve challenges head-on, and escalate any issues when necessary.
- Maintain detailed, accurate records using our project management tools, ensuring nothing slips through the cracks.
- Provide technical expertise and valuable insights to improve Phocas' processes and help customers achieve rapid ROI and adoption.
- Stay up-to-date with industry trends and best practices to ensure you're always delivering top-notch service.
We're a business planning and analytics company on a mission to make data feel good. Since 2001, we've been turning complex business data into performance-boosting results for thousands of companies. We value a growth mindset, a bias for action, and a supportive culture where everyone helps each other succeed. We believe fun comes in many forms, so whether you're solving complex problems, leading innovative projects, or heading out early for a yoga session, we've got your back.
At Phocas Software, we're passionate about delivering exceptional data-driven experiences that bring joy around the world. If you're ready to make a difference and create a seamless experience for our customers, we'd love to hear from you.
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