Technical Support Expert
2 months ago
About the Role
We are seeking a highly skilled and motivated Service Desk Consultant to join our team at TrueCommerce. As a Service Desk Consultant, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Prioritize, diagnose, troubleshoot, and manage multiple service requests and/or incidents simultaneously, ensuring effective communication and adherence to service level agreements.
- Monitor and resolve customer system issues quickly and efficiently, maintaining open communication and adhering to service level agreements.
- Build and maintain strong relationships with customers, ensuring the line manager is informed of successes and risks.
Requirements
- Technically minded with a strong analytical approach to problem-solving.
- Excellent customer service skills with a focus on customer satisfaction.
- Strong work ethic and ability to work well under pressure.
- Good communication skills with the ability to communicate effectively with customers and colleagues.
- Methodical and analytical approach to problem-solving with strong time management abilities.
- Any experience in a customer services environment is highly valued.
- Proficiency in Danish and German languages is a plus.
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