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Technical Support Specialist

2 months ago


Coventry, Coventry, United Kingdom CV Library Full time

Technical Support Role for Water Treatment Experts

Remote Opportunity

£50,000 + Car or Car Allowance + Excellent Benefits Package

We are seeking a skilled Technical Support Engineer with Water Treatment knowledge and experience to join our client.

The ideal candidate will be an ex-Service Engineer in the Water Treatment industry looking for a role providing remote technical support to Service Engineers in the field.

Key Responsibilities:
  1. Act as the technical expert and point of contact between Service Engineers and Manufacturers for products.
  2. Must have a strong understanding of Water Technologies including Ion Exchange, Reverse Osmosis, and Continuous Electro-Deionisation.
  3. Undertake documentation, reports, and work instructions for new products to resolve issues faced by Field Service Engineers.
  4. Provide feedback to manufacturers to create solutions for customers.
  5. Visit client sites across the UK as necessary to resolve issues.
Key Attributes:
  1. Minimum 5 to 10+ years' experience working with Water Technologies including Ion Exchange, Reverse Osmosis, and Continuous Electro-Deionisation.
  2. Strong attention to detail with excellent administrative skills to create documentation and reports.