Shop Support Assistant

4 weeks ago


London, Greater London, United Kingdom Octavia Full time
Job Title: Shop Support Staff

Octavia is seeking a highly motivated and customer-focused individual to join our team as a Shop Support Staff member. This role is ideal for someone who is passionate about delivering exceptional customer service and is able to work effectively in a fast-paced retail environment.

Key Responsibilities:
  • Ensure that the shop is well-stocked and displayed with trading and donated goods.
  • Support volunteers in their roles and provide guidance as needed.
  • Carry out tasks such as sorting, tagging, and pricing of donated goods, as well as ensuring that cash handling procedures are followed.
  • Cover days off for Shop Managers and provide sickness and holiday cover for other staff as needed.
  • Encourage volunteers to join the team and work with them to achieve shared goals.
  • Become the key holder for the shop and be responsible for opening and closing the shop.
  • Ensure that the shop is kept clean and tidy at all times, and notify the Shop Manager of any repairs or maintenance required.
  • Carry out regular banking of shop takings and complete cash summary sheets as required.
  • Communicate with customers to ensure that all services are delivered seamlessly.
Requirements:
  • Previous experience in a sales environment is essential.
  • Excellent customer service, team working, and communication skills are required.
  • Knowledge of displaying, selling, and promoting high-end luxury items is desirable.
  • Commercial awareness and ability to create a customer journey to the highest level is essential.
  • Ability to stay calm under pressure, be a problem solver, and decision maker is required.
Benefits:

The hourly rate for this role is £11.95 per hour, plus holiday allowance.



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