Shop Support Assistant

1 month ago

London, Greater London, United Kingdom Octavia Full time
Job Title: Shop Support Staff

To provide relief cover for Shop Managers for days off annual leave and unexpected absence, the successful candidate will have a flexible attitude and be committed to providing the best in customer service. Excellent communication skills and the ability to work as part of a team are essential.

Key Responsibilities:
  • Ensure that the shop is well-stocked and displayed with trading and donated goods.
  • Ensure Volunteers are suitably motivated and supported in line with our guidelines.
  • Carry out sorting, tagging, and pricing of donated goods when required, ensuring that the best price is obtained, and cash handling procedures are adhered to at all times.
  • Cover days off for Shop Managers and provide sickness and holiday cover for other staff, assisting where there is a workload priority.
  • Encourage volunteers to join the team and work with volunteers, guiding them where necessary.
  • Become the key holder for the shop(s) in which you work, and be responsible for the opening and closing of the shop.
  • Ensure that the shop is constantly tidied and kept clean at all times, while notifying the Shop Manager of any repairs or maintenance required.
  • Carry out regular banking of shops takings as required.
  • Carry out a daily/weekly completion of Cash Summary sheet/weekly completion of shops paperwork as required.
  • Communicate with customers, in partnership with other teams, to ensure that all the Directorate's services are delivered seamlessly.
Requirements:

For this position, we have listed the requirements we believe are essential for this role:

  • Previous experience in a sales environment.
  • Excellent customer service, team working, and communication skills.
  • Knowledge of displaying, selling, and promoting high-end luxury items.
  • Commercial awareness and ability to create a customer journey to the highest level.
  • Ability to stay calm under pressure, be a problem solver, and decision maker.
  • Ability to create high-end visual displays and store layout.

The hourly rate for bank roles is £11.95 per hour, plus holiday allowance.

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