Shop Support Assistant

1 month ago


London, Greater London, United Kingdom Octavia Full time
Job Title: Shop Support Staff

Octavia is seeking a highly motivated and customer-focused individual to join our team as a Shop Support Staff member. As a key member of our retail team, you will provide exceptional customer service, support our shop managers, and contribute to the overall success of our shops.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, ensuring that customers receive a positive and personalized experience.
  • Support Shop Managers: Assist shop managers with day-to-day tasks, providing relief cover for annual leave and unexpected absence.
  • Stock Management: Ensure that the shop is well-stocked and displayed with trading and donated goods, adhering to cash handling procedures.
  • Volunteer Support: Motivate and support volunteers, guiding them where necessary, and encourage them to join the team.
  • Shop Operations: Become the key holder for the shop, responsible for opening and closing, and ensure the shop is constantly tidy and clean.
  • Financial Management: Carry out regular banking of shop takings, complete cash summary sheets, and weekly shop paperwork.
  • Communication: Communicate with customers, in partnership with other teams, to ensure seamless delivery of services.
Requirements:
  • Experience: Previous experience in a sales environment.
  • Knowledge/Skills: Excellent customer service, team working, and communication skills, knowledge of displaying, selling, and promoting high-end luxury items, commercial awareness, and ability to create a customer journey to the highest level.

Benefits: The hourly rate for bank roles is £11.95 per hour, plus holiday allowance.



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