Claims Specialist
2 weeks ago
My client is a leading motor credit hire claims company based in Liverpool, specializing in providing electric and prestige replacement vehicles to individuals involved in non-fault accidents. They are seeking a highly motivated and experienced Recoveries and Invoicing Coordinator to join their team of professionals.
Key Responsibilities:
- Liaise with insurance companies and solicitors to negotiate and secure timely payments for credit hire claims.
- Monitor the progress of recovery cases, providing regular updates to clients and stakeholders.
- Evaluate and assess the viability of recovery actions, ensuring compliance with industry regulations and best practices.
- Maintain accurate records of all recovery activities and correspondence.
Invoicing and Documentation:
- Prepare and issue invoices to clients, adhering to agreed-upon terms and ensuring accuracy.
- Review and verify supporting documentation, such as rental agreements and repair invoices, to support invoicing.
- Resolve invoicing discrepancies and disputes promptly and professionally.
Client Communication:
- Communicate effectively with clients, keeping them informed about the progress of their claims and recoveries.
- Address client inquiries and concerns promptly and professionally.
- Build and maintain strong client relationships to ensure satisfaction and retention.
Compliance and Documentation:
- Stay updated on industry regulations and compliance requirements, ensuring all activities adhere to legal and ethical standards.
- Maintain accurate and up-to-date records of all invoicing and recovery-related documentation.
Requirements:
- At least 1 year of experience in a similar role within the motor credit hire claims industry.
- Strong knowledge of credit hire claims processes and regulations in the UK.
- Excellent negotiation skills and the ability to handle challenging situations professionally.
- Attention to detail and a high level of accuracy in invoicing and documentation.
- Effective communication skills, both written and verbal.
- Proficiency in using relevant software and tools for invoicing and document management.
- Strong organizational and time-management skills.
- Ability to work effectively in a team and independently.
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