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Technical Connectivity Liaison
2 months ago
At Trip Group, we're seeking a skilled professional to fill the role of Technical Connectivity Liaison. As a key member of our team, you will be responsible for ensuring seamless system connectivity and integration.
Key Responsibilities:
- Provide technical support and feedback to local teams on system connectivity-related concerns
- Identify and resolve individual and basic issues, escalating complex cases to regional or global headquarters as needed
- Collaborate with internal teams and partners to analyze and troubleshoot integration and operation issues
- Develop and maintain accurate integration documentation for new integrations, enhancements, and migrations
- Support pilot and beta processes, serving as a liaison between clients, support, and partners
Requirements:
- Excellent communication skills in English
- Strong stakeholder management across technical and commercial teams
- Ability to multitask, prioritize, and escalate when needed
- Experience in hotel front desk and/or reservation systems is a plus, particularly knowledge of CRS, PMS, and hotel distribution systems and API languages (XML)
- Internet savvy
What We Offer:
- Hybrid working model based on local office policy