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Retail Team Manager
2 months ago
As a Store Team Leader at Home Bargains, you will play a vital role in ensuring the success of our stores. Your primary responsibilities will include:
- Guiding Our Colleagues: Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering exceptional customer service.
- Prioritizing Customer Satisfaction: Work closely with your management team colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
- Driving Store Success: Understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.
Some of your key responsibilities will include:
- Supervising and guiding a team of retail staff to ensure excellent customer service and store presentation.
- Working closely with the store management team to identify areas for improvement and implement changes to drive sales and customer satisfaction.
- Ensuring all store policies and procedures are followed and maintained.
- Managing and maintaining store inventory, including receiving and processing stock deliveries.
- Providing excellent customer service and resolving customer complaints in a professional and courteous manner.
To be successful in this role, you will need:
- Experience supervising others in a fast-paced retail or hospitality environment.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and decision-making skills.
- Ability to maintain confidentiality and handle sensitive information.
Home Bargains is a privately owned, family-run discount retailer offering top brands at the lowest possible prices on the UK high street. With over 600 stores serving more than 5 million customers each week, we are rapidly expanding and looking for talented individuals to join our team.
