IBA Technician

3 weeks ago

Bedford, Bedford, United Kingdom MW Appointments Full time

Job Title: IBA Technician

About the Role:

We are seeking an experienced IBA Technician to join our team at MW Appointments. As an IBA Technician, you will be responsible for delivering an excellent service, supporting targets, and ensuring that all responsibilities are completed in line with company policies.

Main Responsibilities:

  • Develop positive relationships with Business Units, Suppliers, and Markets
  • Assist in reviewing and processing IBA payment requests
  • Handle and maintain a portfolio of insurers
  • Forward IBA settlements to cashiers within agreed time frames
  • Resolve queries promptly and efficiently, maintaining courteous communication in line with Service Level Agreements
  • Ensure timely completion of cash identification and matching tasks
  • Assist with account reconciliation as needed
  • Promptly report any issues that could affect the department or the company
  • Maintain up-to-date and accurate records on company systems

Essential Skills:

  • Customer-focused with strong written and verbal communication skills
  • Attention to detail and ability to produce accurate documentation
  • Ability to work effectively within a team
  • Strong IT skills, including Microsoft Word and Excel
  • Ability to communicate effectively with internal and external teams
  • Some IBA experience or knowledge of insurance market processes

What We Offer:

  • Permanent role
  • Based in London
  • Salary is up to £35,000
  • Hybrid working
  • A great opportunity to join a growing organisation with lots of training and development opportunities

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