Claims Handler

3 weeks ago


Beckenham, Greater London, United Kingdom Direct Line Group Full time

About Us

At Direct Line Group, our mission is to make law easy and accessible to everyone. We provide legal services to our customers, including personal injury, employment, property, inheritance, and contract litigation. Our team is dedicated to delivering exceptional customer service and ensuring that our clients receive the best possible outcomes.

The Role:

You will be working as part of our Legal Services team, assisting in the progression of a caseload of non-injury, non-litigated claims for the recovery of uninsured losses following a road traffic accident. Your primary responsibility will be to represent Direct Line Group in the conduct of client matters, utilising our prescribed processes in a professional manner.

Key Responsibilities:

  • Representing Direct Line Group in the conduct of client matters
  • Converting client referrals into customers
  • Managing a client's claim as part of a team
  • Providing clear and accurate information to clients
  • Managing cases effectively to meet team targets and Service Level Agreements
  • Ensuring incoming post is reviewed daily and responded to promptly
  • Referring clients to Customer Liaison Injury
  • Reporting potential conflicts, complaints, and acts of negligence to a team leader

Requirements:

  • Excellent telephone manner and customer service skills
  • Experience working in a legal environment or claims handling
  • Previous experience of RTA claims and good road awareness
  • Strong written and verbal communication skills
  • Consistent record of achieving targets

  • Claims Handler

    4 weeks ago


    Beckenham, Greater London, United Kingdom FJN Recruitment Solutions Full time

    We are seeking a skilled Claims Handler to join our team at FJN Recruitment Solutions. As a Claims Handler, you will be responsible for processing all classes of claims in an efficient and timely manner, working closely with insurers, TPA's, and loss adjusters to achieve prompt resolution and settlement.Key Responsibilities:Process claims from cradle to...


  • Beckenham, Greater London, United Kingdom Stride Resource Management Ltd Full time

    Commercial Claims Handler OpportunityWe are seeking an experienced Commercial Claims Handler to join our team at Stride Resource Management Ltd. As a key member of our Claims Team, you will be responsible for managing a caseload of commercial claims from first notification to final conclusion.Key Responsibilities:Manage a small caseload of circa 200 files,...


  • Beckenham, Greater London, United Kingdom Stride Resource Management Ltd Full time

    Commercial Claims Handler OpportunityWe are seeking an experienced Commercial Claims Handler to join our team at Stride Resource Management Ltd. As a key member of our Claims Team, you will be responsible for managing a caseload of commercial claims from first notification to final conclusion.Key Responsibilities:Manage a small caseload of circa 200 files,...

  • Claims Handler

    4 weeks ago


    Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About UsAt Direct Line Group, we strive to make law accessible to everyone. Our legal services team provides support to over 50,000 customers each year, offering a range of services including personal injury, employment, property, and contract litigation.We are currently seeking a Claims Handler to join our Bromley-based team on a full-time and 15-month...


  • Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleThis is an exciting opportunity to join our team as a Motor Damage Claims Handler at Direct Line Group. As a key member of our team, you will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.Your Key ResponsibilitiesManage a client's claim by continually using the firm's technical process and...


  • Beckenham, Greater London, United Kingdom Stride Resource Management Ltd Full time

    We are seeking an experienced Commercial Claims Handler to join our team at Stride Resource Management Ltd. As a key member of our Claims Team, you will be responsible for managing a caseload of commercial claims from first notification through to final conclusion.Key responsibilities include handling all classes of commercial claims efficiently, assessing...


  • Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About UsAt Direct Line Group, our mission is to make law accessible to everyone. We provide legal services to over 50,000 customers each year, offering a range of services including personal injury, employment, property, and contract litigation.The RoleWe are seeking a highly skilled and experienced Claims Handler to join our Bromley-based team. As a Claims...


  • Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Handler to join our team at Direct Line Group. As a Claims Handler, you will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.Key ResponsibilitiesManage a client's claim by continually using the firm's technical process and accurately...


  • Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About the RoleWe are seeking a highly skilled and experienced Motor Damage Claims Handler to join our team at Direct Line Group. As a Motor Damage Claims Handler, you will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.Key ResponsibilitiesManage a client's claim by continually using the firm's technical...


  • Beckenham, Greater London, United Kingdom Stride Resource Management Ltd Full time

    At Stride Resource Management Ltd, we're seeking a skilled Claims Resolution Specialist to join our Claims Team. As a Commercial Insurance Claims Handler, you'll be responsible for managing a caseload of circa 200 files from first notification through to final conclusion. Your primary goal will be to handle all classes of commercial claims efficiently,...


  • Beckenham, Greater London, United Kingdom RSA Full time

    About the RoleAs a Commercial Property Claims Handler at RSA, you will be responsible for investigating and advancing claims to closure, ensuring business goals are met and customer service propositions are delivered.You will support customers and brokers throughout the claims journey by utilizing agreed-upon claims processes, resolving queries, and settling...


  • Beckenham, Greater London, United Kingdom Stride Resource Management Ltd Full time

    Job SummaryWe're seeking an experienced Claims Resolution Specialist to join our team at Stride Resource Management Ltd. As a Commercial Claims Handler, you'll be responsible for handling a caseload of commercial claims efficiently, aiming for prompt resolution and settlement through close collaboration with insurers, TPAs, and loss adjusters.Main...


  • Beckenham, Greater London, United Kingdom Direct Line Group Full time

    About Our TeamAt the Direct Line Group, our mission is to provide legal services to our customers in a way that is easy to understand. As part of our company, we offer a range of services including personal injury, employment, property, inheritance, and contract litigation. Our team of experts is dedicated to providing high-quality advice and support to our...


  • Beckenham, Greater London, United Kingdom RSA Full time

    About the RoleWe are seeking a skilled Commercial Property Claims Handler to join our team at RSA. As a key member of our claims team, you will be responsible for investigating and advancing claims to closure, ensuring that customers and brokers are supported throughout the claims journey.Your Key ResponsibilitiesInvestigate and advance claims to closure,...


  • Beckenham, Greater London, United Kingdom RSA Full time

    About the RoleWe are seeking a skilled Commercial Property Claims Handler to join our team at RSA. As a key member of our claims team, you will be responsible for investigating and advancing claims to closure, ensuring that customers and brokers are supported throughout the claims journey.Your Key ResponsibilitiesInvestigate and advance claims to closure,...


  • Beckenham, Greater London, United Kingdom FJN Recruitment Solutions Full time

    Claims Handler - Head OfficeWe are excited to be working with a large independent brokerage who through continued success, have a new position in the business for someone to join them as a Claims Handler in their Head Office.Key ResponsibilitiesProcess all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by...


  • Beckenham, Greater London, United Kingdom FJN Recruitment Solutions Full time

    Claims Handler - Head OfficeWe are excited to be working with a large independent brokerage who through continued success, have a new position in the business for someone to join them as a Claims Handler in their Head Office.Key ResponsibilitiesProcess all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by...


  • Beckenham, Greater London, United Kingdom RSA Full time

    About the RoleThis is a key position within the RSA team, responsible for delivering technical knowledge to drive positive results on individual claims and for the claims teams overall.You will support the team to achieve improved technical performance and indemnity/quality targets while delivering the defined customer service proposition.As a Technical...


  • Beckenham, Greater London, United Kingdom FJN Recruitment Solutions Full time

    Claims Handler - Head OfficeWe are excited to be working with a large independent brokerage who through continued success, have a new position in the business for someone to join them as a Claims Handler in their Head Office.Key ResponsibilitiesProcess all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by...


  • Beckenham, Greater London, United Kingdom RSA Full time

    About the RoleThis is a challenging and rewarding role that requires a strong technical knowledge of claims handling. As a Technical Claims Handler at RSA, you will be responsible for delivering technical knowledge to the Technical Experts to drive positive results on individual claims and for the claims teams overall.Your Key ResponsibilitiesSupport the...