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Housing Services Manager
2 months ago
We are seeking a highly skilled and experienced Housing Services Manager to join our team at Gloucester City Homes. As a key member of our management team, you will be responsible for leading and managing our supported housing services, ensuring effective service delivery, performance, and future development.
Key Responsibilities:
- Lead and manage our supported housing function, including temporary homeless, specialist supported, and young person supported housing schemes.
- Provide strategic leadership and direction to ensure effective service delivery, performance, and future development.
- Develop and maintain key strategic partnerships to support and raise the profile of our specialist housing service.
- Ensure the provision of joined-up and tailored housing-related support to customers with vulnerabilities and complex needs.
- Accountable for the production and delivery of KPIs focused on delivering effective and efficient services.
Requirements:
- A housing-related qualification (e.g., HNC in Housing) and a relevant management qualification (e.g., ILM 5).
- An IOSH qualification or similar.
- Proven experience of successfully leading, motivating, and developing teams.
- Proven understanding and experience of delivering statutory/non-statutory homeless and specialist housing services.
- Experience of working with complex and chaotic lifestyles to support and foster team success outcomes.
- Experience of the Social Housing Sector and delivery of core homeless services together with continuous service improvement.
- Excellent written, verbal communication, and interpersonal skills with a strong customer focus.
About Us:
Gloucester City Homes is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.
