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Continuous Improvement Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

We're seeking an experienced Continuous Improvement Specialist to join our Operational Excellence team. As a key member of our team, you'll play a crucial role in solving business-wide problems and delivering improved experiences and outcomes for our associates and customers.

Key Responsibilities
  • Translate the Operational strategy into meaningful improvement opportunities
  • Build and refine business cases grounded in data to enhance outcomes for our customers and transform how we service them
  • Partner with technology, other teams, and vendors to drive improvements across our agent tooling infrastructure
  • Apply management skills such as communication and change leadership to drive key priorities like technology changes and continuous improvement activities

Requirements
  • Strong analytical mindset with a high level of numerical ability to quickly spot trends and opportunities in raw data
  • Experience in understanding key operational processes, systems, and technologies across multiple lines of business
  • Experience of using a structured methodology such as LEAN or Six Sigma, with Green belt being advantageous
  • Skilled problem solver able to complete root cause analysis to gain insights and solve problems for the business
  • Managed key strategic process design, process improvements, or continuous improvements
  • Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation
  • Strong decision maker able to combine business experience and insights from a range of sources to make effective recommendations

About Us

Capital One is committed to diversity in the workplace. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER. If you require a reasonable adjustment, please contact us. For technical support or questions about Capital One's recruiting process, please send an email to us. Capital One does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.