Head of Business Operations Excellence

4 days ago


London, Greater London, United Kingdom Urban Jungle Services Ltd. Full time

At Urban Jungle Services Ltd., we're passionate about making insurance simple, flexible, and affordable.

We put customers at the heart of everything we do, using data and technology to achieve this goal.

This position offers a unique opportunity to work on big, interesting problems that will challenge you and have a positive impact on people's lives, the planet, and our community.

About the role

As Head of Customer Operations, you'll collaborate with our Operations Director to drive business growth.

  • Inspire and lead a high-performing Operations team, fostering a culture of excellence and continuous improvement.
  • Develop and implement strategies to deliver outstanding customer satisfaction, ensuring seamless experiences even in complex or regulatory-driven environments.
  • Promote a culture of compliance, actively managing risks to maintain operational efficiency.

We offer:

  • A competitive salary of £75,000*, plus share options that can increase alongside performance and growth.
  • A comprehensive benefits package, including enhanced parental leave and support for parents returning to work.
  • Ongoing training and development opportunities to help you excel in your role.


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