Head of Operational Excellence

3 weeks ago


London, Greater London, United Kingdom Caravel Full time

We are hiring a Head of Operational Excellence to join our team at Caravel, a leading £5bn pan-European real estate lender.

About the Role

This is a challenging position that requires a high degree of business acumen and technical expertise.

The successful candidate will work closely with the COO to develop and execute operational strategies, focusing on supporting our expansion into Europe and new product deployment.

We are looking for a strong individual who can translate business needs into detailed technology specifications, manage project planning, ensure rollout and delivery, and specify new development requirements and testing.

The salary for this role is up to £115,000 + discretionary, performance-related bonus + benefits.

Key Responsibilities
  • Create and develop business processes and policies, ensuring their planning, delivery, and ongoing improvement.
  • Collaborate with the COO to develop and execute operational strategies.
  • Oversee and coordinate cross-functional projects, including technology development, process improvements, operational policy updates, and international expansion.
  • Implement new software and tools to streamline processes and improve efficiency.
  • Discover third-party data sources in new markets to enhance underwriting and portfolio management of loans.
  • Review and integrate operational processes and policies into our existing in-house technology platform.
  • Draft the operational design for underwriting, portfolio management, decision-making processes, and funding mechanisms across various products and countries.
  • Assist the COO in preparing presentation materials and stakeholder reports.


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