Head of Operational Excellence

3 days ago


London, Greater London, United Kingdom Goodman Masson Full time

Head of Operational Excellence Role

We are seeking a results-driven professional to lead our Operational Excellence initiatives. As Head of Operational Excellence, you will be responsible for identifying and implementing process improvements that drive operational efficiency and enhance customer satisfaction.

Key Responsibilities:

  • Develop and implement strategies to drive operational efficiency and improve customer satisfaction.
  • Identify and prioritize opportunities for process improvement and develop action plans to address these areas.
  • Collaborate with cross-functional teams to drive innovation and improve processes.
  • Build and maintain strong relationships with internal and external stakeholders, fostering a culture of collaboration and operational excellence.
  • Manage the outsourcing model and oversee third-party vendor relationships to ensure consistency and value.

Average Salary: £125,000 per annum + benefits

What You Bring:

  • Strong leadership skills with a track record of managing complex operational and strategic projects.
  • Excellent understanding of financial products and the operational risks associated with them.
  • Proven experience in stakeholder management and driving positive change across departments.
  • Ability to innovate and lead process improvements through data-driven solutions.

This is an excellent opportunity to join a global leader with a rich history and commitment to sustainable growth.



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