Customer Relationship Management Strategist
3 weeks ago
My client is a rapidly growing specialist retailer with ambitious plans to become the UK's leading retailer in their field. With over a decade of expertise and a nationwide presence, they're investing heavily in transformation and growth.
Their customers trust them as experts, and they're now revolutionising their digital presence to match the outstanding experience provided by their in-store specialists. This is a chance to join a business that's serious about growth, backed by leadership with a proven track record of scaling retail brands.
The Role
They're seeking an experienced CRM Manager to unlock the full potential of their customer data and drive their digital transformation. This is a greenfield opportunity to build and execute their CRM strategy from the ground up, working with cutting-edge tools and a substantial marketing budget.
Key Responsibilities
• Develop and implement comprehensive CRM strategies to enhance customer engagement and lifetime value
• Design and maintain their customer data architecture
• Lead the analysis of customer behaviour to inform targeted marketing strategies
• Define and execute personalised communication campaigns
• Drive measurable improvements in customer engagement and sales
What You'll Need
To succeed in this role, you'll need a proven track record of delivering CRM strategies that drive business growth. You'll be a strategic thinker with excellent analytical and problem-solving skills, and the ability to communicate complex ideas simply. You'll also be a collaborative team player with a passion for innovation and a desire to make a real impact.
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