Customer Service and Sales Liaison

2 weeks ago


Shrewsbury, Shropshire, United Kingdom Birkdale Insurance Group Full time

About This Role

We are looking for a skilled Fleet Insurance Sales and Renewals Executive to join our team in Shrewsbury. As a key member of our team, you will be responsible for delivering exceptional service to both new and existing customers, leveraging strong sales and negotiation skills to maximise new business opportunities.

The ideal candidate will have a background in insurance or sales, strong client relationship skills, solid communication and articulation skills, good attention to detail, and basic IT skills to use Microsoft programmes.

Key Responsibilities:

  • Meet individual income and case count targets.
  • Take instructions from new customers, ensuring cover commences correctly, paperwork is completed, premium is collected, and relevant records and diary entries are created.
  • Renewals invited correctly, following full review, agreeing terms with clients for the next year, and processing accordingly.
  • General administration: Prioritise client communication (via phone, email, and in-person) to ensure high-quality customer service.
  • Accurately complete administrative tasks such as post and diary, account and insurer queries.
  • Liaise and build relationships with insurers and customers, both internally and externally.

Salary and Benefits:

We offer a competitive salary of £38,000 per annum, plus bonus scheme, pension contributions, social events, regular employment engagement events, and cycle to work scheme.



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