Customer Service Liaison

4 days ago


Shrewsbury, Shropshire, United Kingdom beBee Professionals Full time £22,000 - £28,000
Job Overview

We are seeking a skilled and efficient Client Support Representative to join our team in Shrewsbury, United Kingdom. As the first point of contact for customers, you will provide exceptional service and resolve queries in a timely manner.

Responsibilities:
  • Customer Interaction Management: Handle incoming calls, emails, and chat queries from customers with professionalism and patience.
  • Product and Service Knowledge: Provide accurate information regarding products and services, ensuring customer satisfaction.
  • Issue Resolution: Resolve customer issues efficiently and escalate when necessary, maintaining a high level of customer satisfaction.
  • Order Processing: Process customer orders and manage account information with attention to detail.
  • Record Keeping: Keep records of customer interactions and follow-up tasks, facilitating effective communication.
  • Collaboration: Work closely with other departments to ensure customer satisfaction and achieve business objectives.
Requirements:
  • Previous Experience: Previous experience in a customer service role is preferred, demonstrating your ability to handle diverse situations.
  • Communication Skills: Excellent communication and problem-solving skills are essential for success in this position.
  • Attention to Detail: Ability to handle high-volume queries while maintaining attention to detail, ensuring accuracy and efficiency.
  • Technical Skills: Proficiency in Microsoft Office and CRM systems, enabling you to work effectively in our technology-driven environment.
  • Teamwork: Ability to work both independently and as part of a team, promoting collaboration and mutual support.
Benefits:
  • Competitive Salary: A competitive salary with performance-based incentives, recognizing your value to our organization.
  • Pension Scheme: Participation in a pension scheme and healthcare benefits, enhancing your overall well-being.
  • Training and Development: Opportunities for training and development, supporting your career growth and advancement.
  • Supportive Environment: A supportive work environment with clear career progression, enabling you to reach your full potential.
  • Flexible Working Options: Flexible working options, accommodating your needs and promoting work-life balance.

The estimated salary for this position is £25,000-£30,000 per annum, based on your excellent communication skills and previous experience in customer service.



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