Customer Service and Logistics Coordinator

19 hours ago


Shrewsbury, Shropshire, United Kingdom CV-Library Full time

We are seeking a skilled Customer Service and Logistics Coordinator to join our team at CV-Library, based in the UK. The successful candidate will work closely with our Sales Manager to deliver exceptional customer service experiences for consumers.

The ideal candidate will be an ambitious, organised individual with a strong understanding of delivering high standards of customer service to drive business growth. Due to the remote location of the business, the ability to commute using your own transportation is essential.

Duties will include:

  • Handling customer enquiries in a timely and professional manner via email or phone.
  • Processing sales orders onto internal systems swiftly and accurately.
  • Coordinating with couriers and transport agencies on outbound deliveries and booking inbound deliveries onto the system.
  • Carrying out daily operations including customer order processing, customer liaison from order to delivery, tracking orders via pallet networks, account monitoring and administrative duties as required.
  • Encouraging customers to use our e-commerce site through phone calls and email marketing.

Salary: £25,000 - £30,000 per annum, depending on experience.

Key skills and qualifications:

  • Strong customer service and communication skills.
  • Experience using Microsoft Excel, Word, and Outlook, with the ability to learn in-house systems quickly.
  • Able to commute using your own transportation due to the remote location.


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