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Duty Manager

2 months ago

Manchester, United Kingdom SSP Group Full time
Be the Face of Exceptional Customer Service

As a Duty Manager (Team Leader) at SSP Group, you will be the driving force behind delivering exceptional customer experiences in a fast-paced environment. With a passion for excellence and a commitment to exceeding expectations, you will lead by example, promoting inclusivity and motivation within your team.

Key Responsibilities:
  • Oversee the unit's opening and closing, ensuring operational excellence and adhering to guidelines.
  • Guide and support colleagues, maintaining a safe working and dining environment.
  • Coordinate team efforts, focusing on operational efficiency and championing improvements.
  • Recognise and celebrate exceptional service within the team, leading by example and promoting inclusivity.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure the team's success.
What We Offer:
  • Competitive pay rates and a range of benefits, including 75% discount on meals while on shift.
  • Employee discounts on various SSP brands and franchises across the UK.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A dynamic and inclusive work environment, valuing diversity and promoting work-life balance.
  • Opportunities for continuous growth and professional development.
Requirements:
  • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • A passion for delivering exceptional customer experiences and a commitment to excellence.

SSP Group is an equal opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.