Administrative Support Professional
1 week ago
About the Role:
As an experienced Administrator, you will play a pivotal role within our home's management team, providing support to the General Manager to ensure the efficient running of a high-quality home. Your varied responsibilities will include managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior members of the administration team.
Main Responsibilities:
- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds for prospective families, including the customer database, to support commercial performance and conversion.
- Drive occupancy and reputation as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with home staff recruitment, completing new starter checks and inductions.
- Prepare payroll for home-based staff.
- Provide advice on HR queries and resources.
- Ensure secure storage of personal files.
- Attend meetings and produce accurate notes and minutes.
- Complete rotas.
- Manage safe contents, petty cash, and resident fund accounts.
- Update staff records with training, supervisions, and appraisals.
- Offer guidance on staff development opportunities.
Requirements:
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- High attention to detail and prioritization.
- Proficient in Microsoft, specifically Word, Excel, and Outlook.
- CIPD qualification advantageous.
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