Administrative Support Professional

1 week ago


Woking, Surrey, United Kingdom Barchester Healthcare Full time

About the Role:
As an experienced Administrator, you will play a pivotal role within our home's management team, providing support to the General Manager to ensure the efficient running of a high-quality home. Your varied responsibilities will include managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior members of the administration team.

Main Responsibilities:

  1. Promote a warm and welcoming environment for residents, staff, and visitors.
  2. Manage enquiries and showrounds for prospective families, including the customer database, to support commercial performance and conversion.
  3. Drive occupancy and reputation as part of a community engagement team.
  4. Support resident and family feedback with a focus on customer care.
  5. Assist with home staff recruitment, completing new starter checks and inductions.
  6. Prepare payroll for home-based staff.
  7. Provide advice on HR queries and resources.
  8. Ensure secure storage of personal files.
  9. Attend meetings and produce accurate notes and minutes.
  10. Complete rotas.
  11. Manage safe contents, petty cash, and resident fund accounts.
  12. Update staff records with training, supervisions, and appraisals.
  13. Offer guidance on staff development opportunities.

Requirements:

  1. Experience in a customer-facing role.
  2. Previous involvement in HR administration and recruitment.
  3. High attention to detail and prioritization.
  4. Proficient in Microsoft, specifically Word, Excel, and Outlook.
  5. CIPD qualification advantageous.


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