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Retail Store Manager

2 months ago

Grays, Thurrock, United Kingdom Hotel Chocolat Full time
Assistant Store Manager

Contract Type: Full-Time Permanent

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its high-quality products and exceptional customer service. We're seeking a talented Assistant Store Manager to join our retail team and support the Store Manager in driving sales, delivering 100% customer satisfaction, and fostering a positive work environment.

Key Responsibilities:

  • Support the Store Manager in leading the retail team to achieve sales targets and KPIs
  • Drive store sales and profit plan through effective communication and timely implementation of promotions, offers, and marketing initiatives
  • Develop and implement strategies to maximize commercial opportunities in-store
  • Coach and develop team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values
  • Ensure excellent customer service and deliver 100% happiness through chocolate to every customer

Requirements:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer
  • Natural leadership qualities to get the best out of your high-performing team
  • A passion for chocolate, our brand, and for delivering exceptional customer service
  • A competitive salary and benefits package, including incentives based on performance
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you